جۆری کار: IT Support

شوێن: Erbil

دوامۆڵەت بۆ پێشکەشکردن: 5/30/2026

Key Responsibilities:

• Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices.
• Troubleshoot hardware and software issues, including operating systems (Windows/Linux) and common business applications.
• Provide network support, including setup and maintenance of LAN/WAN, routers, switches, and Wi-Fi systems.
• Monitor network performance and resolve connectivity issues promptly.
• Manage user accounts, permissions, and access control (Active Directory or similar systems).
• Perform routine system updates, backups, and security checks.
• Respond to helpdesk requests and provide timely technical support to employees.
• Document technical procedures, issues, and solutions for future reference.
• Assist in IT infrastructure upgrades and deployments.

Requirements:

• Minimum of 2 years of professional experience in PC and network support roles.
• Strong knowledge of computer hardware, operating systems, and networking fundamentals (TCP/IP, DNS, DHCP).
• Familiarity with network devices such as routers, switches, and firewalls.
• Experience with troubleshooting tools and remote support software.
• Basic understanding of cybersecurity best practices.
• Good problem-solving and communication skills.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications.
• Experience with virtualization or cloud services is a plus.
• Knowledge of ticketing systems and IT service management practices.

Work Environment:

• Office-based with occasional on-site support requirements.
• May require after-hours support for urgent issues or maintenance tasks.